Refund Policy
Cancellation fees are calculated based on a list of penalty rules. Flexible, but complicated.
- Cancellation fee of 100% is charged if cancelled 1 day or less before the event
- Cancellation fee of 0% is charged if cancelled 1000 days or less before the event
- Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
General Conditions of Refund
- All refunds are considered within our discretion.
- Any reason for a refund must not have been foreseeable at the time You made the Booking.
- We do not refund You if You made Your Booking in error, or if it is no longer wanted or needed.
- If Your Booking is cancelled, postponed and/or cannot be fulfilled by the Provider, please contact our Customer Service team directly for further advice about your Refund.
- You must make all arrangements to Attend the Booking, including arranging any necessary travel or documents, and allowing suitable travel time.
- We don’t refund You where You are worried about catching Covid or where Your travel plans are affected by Covid restrictions.
- We may ask for any reasonable additional evidence required to support your application, which may include proof of eligibility and intent to Attend.
- You will be asked to provide supporting evidence at Your own expense, and a copy of the Booking Confirmation.
- You will be asked to provide Your bank account details so that we can make the refund payment directly to Your chosen bank account.
- Please note that there is a maximum refund value per transaction, and we will not refund You for an amount which exceeds $15,000 (fifteen thousand US Dollars) or local currency equivalent.
- Should Your refund application be rejected due to You advancing the wrong reason for refund, we may, in our discretion, consider any subsequent refund application submitted in respect of the same Booking.
